During periods of economic instability, investors move away from traditional financial assets like stocks and bonds and invest their hard-earned money in physical gold, silver, platinum, and palladium. 

There are many dealers you can approach to buy precious metals, and one of them is PIMBEX, a full-service online retailer with many positive customer reviews.

In this PIMBEX review, we will explore more about the company by finding out the products it has to offer, the buying process, return policies, and shipping fees. 

Keep reading, as we will provide valuable information to help you make an informed decision on whether this online retailer is the right choice for you.

Let’s get started!


Based in Dallas, Texas, PIMBEX is an online bullion retailer that opened its doors in 2020. By partnering up with sovereign and private mints across the world, the precious metals seller is able to buy and sell a wide range of genuine gold, silver, and platinum products.

According to the PIMBEX website, the retailer promises to offer precious metals at good prices, as the team believes that everyone should have equal access to them.

Company Details, Reviews, and Accreditations

  • Address: 13355 Noel Rd, STE 1100, Dallas, TX
  • Contact: 888-892-9363

When checking whether or not a gold retailer is legit and safe to work with, it’s essential to go through the customer reviews on platforms like Better Business Bureau (BBB) and Shopper Approved.

On the BBB website, PIMBEX only has four reviews, with an average rating of 4.5 out of five stars. While that’s not an assuring sign, the online retailer has received an A+ from the organization and has been an accredited business since 2022. Plus, no customer complaints have been recorded in the past 12 months.

Besides the BBB website, there are around 678 reviews left by customers on the ShopperApproved platform, with an average rating of 4.9 out of five stars. Going through a couple of them, you’ll find that people are happy with the service, great prices, and “no-nonsense” shopping experience.

Some customer reviews left on ShopperApproved suggest that Bald Guy Money, a YouTube channel with over 30,000 followers, recommended PIMBEX to them, as it offers an easy checkout and great prices.

PIMBEX also received a shoutout from Silver Dragons, a YouTube channel (more than 196,000 subscribers) that is run by a precious metals investor.

What Products Does PIMBEX Have to Offer?

PIMBEX has a wide range of precious metal products, including the following:


If you’re looking for gold products, PIMBEX has a lot of different coins for sale, some of which include the following:

  • American Buffalo
  • American Eagle
  • Canadian Maple
  • Australian Kangaroo
  • Austrian Philharmonic
  • Gold Brittania
  • Mexican Gold

Besides selling coins, PIMBEX also deals in gold bars of various weights from the Canadian Mint, Perth Mint, and many other national mints across the world.


There are many different silver coins and bars that you can buy from PIMBEX. Here are some of them:

  • American Eagle coins
  • Australian Kangaroo coins
  • Austrian Philharmonic coins
  • Canadian Maple coins
  • Royal Celebration bars
  • PAMP Silver bars
  • Silver bars from various mints


Besides dealing in gold and silver, PIMBEX also sells platinum coins and bars. However, currently, it has a limited inventory.

When writing this review, the website had an American Platinum Eagle and an Austrian Platinum Philharmonic coin listed on it.

How to Buy Precious Metals Online from PIMBEX

To purchase precious metals from PIMBEX, you must register on its website. When creating an account, provide your first and last name and email address before setting a password (at least one uppercase letter, one lowercase letter, and one special character).

Once you’ve created an account on the PIMBEX website, log into it. While it’s not mandatory, you can start setting up your preferred payment method and save it for all future purchases.

There are two ways you can buy precious metals from this online retailer. Browse through the online inventory and choose a product that you want to purchase. Click “Add to Cart” and continue shopping or proceed to checkout.

Provide your shipping address, choose a courier service, and select your preferred payment method before reviewing your order. If all the details are correct, you can complete the checkout.

After PIMBEX receives your order request and the payment amount, it will ship your product to the provided address within 48 hours. The company promises a worry-free experience, as the items are properly insured and the packaging is discreet.

Another way to order precious metals from PIMBEX is to call its designated number and speak to one of the sales representatives. They’ll guide you through the process and help you with any concerns you may have.

How to Sell Precious Metals to PIMBEX


If you’re an investor looking to sell your precious metals, PIMBEX will happily buy it from you. You must register on the website before sending a quote with pictures of the items. 

After reviewing the request, one of the company’s representatives will reach out to you to discuss more. They might ask for specific information or negotiate the price.

After both parties mutually decide on a price, PIMBEX recommends sending the item through USPS Registered Mail Service. The website has proper guidelines that you must follow when packing the precious metals.

When PIMBEX receives your package, it’ll review the items and assess their condition. After the products clear the inspection test, the retailer will process your payment according to your preferred method. There is no fee for check refunds and a $35 charge per transaction for wire transfers.

It’s important to note that PIMBEX does not buy precious metals from a customer if the value of the total products is less than $1,000.

Does PIMBEX Have Age Restrictions on Precious Metals Purchasing?

If you want to buy precious metals online, you must be over the age of 18. PIMBEX has strict restrictions on selling gold, silver, and platinum products to minors. According to its website, the retailer has the right to refuse or cancel any order, especially those that violate its terms and conditions.

In the event that a child orders precious metals from PIMBEX using their parent’s account, it’s crucial to call the customer service number and request to cancel the transaction. While you may receive a refund, the retailer may deduct fees and late charges depending on the situation.

Do You Need a User Account to Buy Precious Metals from PIMBEX?

Previously, PIMBEX had a “Guest Checkout” option, whereby all customers could purchase precious metals without creating an account with the online retailer.

As of now, there is no information on the website about this option, which means that you would need to register if you want to buy physical gold, silver, or platinum products.

According to PIMBEX, signing up on the website allows you to have a user-friendly and worry-free buying experience. With PCI-compliant servers and Digicert SSL certification for encryption, your personal and financial information stays safe at all times.

Does PIMBEX Provide Gold IRAs?

When you visit PIMBEX’s website, there is nothing about individual retirement accounts (IRAs), which is perfectly fine considering that the company is an online precious metals dealer. However, you’ll notice a section on IRA services on the FAQ page.

Under the IRA services section on the FAQ page, PIMBEX states that it is an approved dealer and enjoys strong relations with multiple trust companies. It urges those with self-directed individual retirement accounts to contact its representative to see how the retailer can provide assistance.

Shipping Information and Other Important Details

PIMBEX offers free shipping on orders above $299, and the company ships to all valid United States Post Office Boxes. Unfortunately, it doesn’t deliver to Alaska, Minnesota, or any international country.

It’s important to note that the PIMBEX will only send orders if the shipping and billing addresses are the same. It’s a security measure that the company takes to ensure that the buyer ordering the items is also the one receiving it.

Every package sent by PIMBEX is fully insured and requires a signature upon delivery. You must be available in person to receive the parcel when it arrives at your doorstep. Under the terms and conditions, the company will not be liable for any delays, loss, or damage in transit.

PIMBEX and the GRAM Club

The Gram Club is a premium subscription service for novice investors, experienced professionals, and hobbyists looking to grow their precious metals collection. Currently, there are two plans that you can choose from, and these cost $125 and $250 per month, respectively.

Under the Gram Club subscription, PIMBEX will deliver real gold and silver bars in tamper-evident cases and ship silver grams in loose form. What’s great about this type of service is that you don’t need to sign up and go through the entire buying process, as the company will choose the product for you.

There are no membership fees to subscribe to the Gram Club, and the dealer does not charge for cancellations. You can also stop the plan anytime.

Creating Awareness Through the PIMBEX’s Bullion Newsletter

There are a lot of misconceptions about gold, silver, and platinum. PIMBEX aims to create awareness about these types of assets through its newsletter and blogs.

The website has an entire section aimed at providing knowledge about precious metals. Whether you want to know more about the most popular gold and silver coins or receive expert tips on stacking, you’ll find a ton of valuable content to help you with your investment journey.

Besides providing helpful information, the Bullion Newsletter shares the latest products, deals, and discounts with the subscribers. You may want to sign up to enjoy great price savings and access to exclusive coins and bars.

What Are the Accepted Payment Methods at PIMBEX?

PIMBEX offers an easy buying process by providing multiple payment methods, including all major credit and debit cards, ACH (plaid), and wire transfers. Here are a couple of things that you should note:

  • The retailer provides a 6% discount on ACH (plaid) and wire transfers.
  • Your order transaction value must be between $299 and $20,000 for ACH (plaid), $2,000 and $200,000 for wire transfer, and $299 and $1,000 for credit and debit card payments.

PIMBEX’s Return Policy: Should You Worry?

The company has a comprehensive return policy that you can read on its website. If you wish to apply for a refund, you must notify the helpdesk within two business days of receiving your order. The representative will provide you with a Returned Merchandise Authorization Number (RMA#).

Once you’ve received your RMA#, you must ship out the product that you wish to return. Make sure you follow the guidelines provided by the representative. There are also detailed instructions on how you can send the package on the company’s website.

PIMBEX may deduct a market loss fee and 10% order restocking costs when processing the refund. The company receives the right to hold any future orders until the customer clears all dues.

Final Thoughts

While there are no customer complaints, and many have praised PIMBEX for having an easy checkout process and good prices, it’s essential to do your own research.

Besides double-checking the pricing across multiple dealers, you should also go through some of the customer reviews to learn more about their experience with the online retailer. Alternatively, calling the company and talking to them can give you a lot of insight into how it conducts business and help you make an informed decision.

If you find that the pricing is great, transaction costs are low, and the quality of services is high, you should consider buying the precious metal for your collection. 

However, we do not recommend reaching out to PIMBEX to set up an individual retirement account or to seek assistance for your gold IRA.

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